2. EXECUTION OF THE AGREEMENT

2.1. The Contractor is obliged to:

2.1.1. Comply with the Code of Conduct for Registered Migration Agents.

2.1.2. After receiving payment on the Invoice, schedule and conduct a Consultation with the Client at the earliest possible time and date, as agreed with the Client.

2.1.3. Act on the Client’s behalf in dealings with third parties, in accordance with the Client's instructions.

2.1.4. Prior to the scheduled consultation date, request the Client to provide their initial information, initial circumstances, and documents (if applicable) for a comprehensive review in order to provide the consulting services with maximum effectiveness for the Client.

2.2. The Client is obliged to:

Information and Documents

2.2.1. Provide information and documents requested by the Contractor in relation to this Agreement as soon as practicable.

2.2.2. If this Agreement affects the rights and interests of persons who are legally dependent on the Client (minor children, dependent adults, wards, etc.), the Client shall provide all necessary information regarding such persons.

2.2.3. By providing information regarding the persons mentioned in clause 2.2.2, the Client confirms and guarantees to the Contractor their authority to represent the interests of such persons.

2.2.4. Provide documents (including originals, hard copies, electronic copies, certified translations) of good quality with legible text and graphics. If the Contractor considers a document unsuitable (e.g., damaged, expired, illegible), the Client should provide a replacement document as soon as practicable.

Notifications and Actions

2.2.5. Notify the Contractor of any changes in the Client's data previously provided to the Contractor regarding the services under this Agreement (documents, circumstances, information, facts) no later than the next day from the moment the Client became aware or should have become aware of such changes.

2.2.6. In coordination with the Contractor, perform actions required for the implementation and achievement of the goals of this Agreement, including but not limited to applying to third parties and authorities for obtaining necessary documents and/or information, establishing legal facts, etc.

2.2.7. If necessary, provide the Contractor with additional authority to act on behalf of the Client in relations with third parties by providing access to an account, signing necessary authorization forms or issuing a legitimate power of attorney.

2.2.8. Refrain from taking actions related to the subject of this Agreement independently without prior consultation and coordination with the Contractor (such as making amendments to a submitted application, sending inquiries, contacting the Department, etc.).

2.2.9. Notify the Contractor as soon as possible of any circumstances that are material to the subject of this Agreement, such as special confidentiality requirements, the Client's financial constraints, limited ability for personal presence, delays in performing actions requested by the Contractor, and other anticipated events that may significantly affect the subject of this Agreement.

Instructions and Recommendations of the Contractor to the Client

2.2.10. The Contractor’s Instructions, including but not limited to submitting requests to third parties, providing documents, performing legally significant actions, refraining from certain actions, and others, issued to the Client during the term of this Agreement, must be followed by the Client as precisely as specified in the Instruction, within a reasonable timeframe or within the period indicated in the Instruction. The Contractor's instructions shall be communicated to the Client exclusively in writing. By mutual agreement of the Parties, any correspondence from the Contractor that prompts the Client to take specific actions shall be considered a Mandatory Instruction from the Contractor.

2.2.11. The Contractor’s Recommendations regarding the Client’s actions or inactions, received during the term of this Agreement, is not mandatory. The decision to act or refrain from acting based on the Recommendation provided by the Contractor is at the Client’s discretion, and the Client assumes all risks associated with the consequences of such actions or inactions. By mutual agreement of the Parties, an oral consultation provided by the Contractor, including any written advice resulting from the consultation, shall be considered a Recommendation from the Contractor.

Payments

2.2.12. Timely and fully fulfill all payment obligations, including covering anticipated expenses specified in Schedule 1, which include fees and duties of authorized bodies or organizations, and other expenses that the Client is expected to incur to achieve the purpose of the Agreement.

2.2.13. Timely and fully pay unforeseen expenses, which include (for example, but not exclusively) the services of an expert, translator, or other third parties, whose involvement is a direct requirement of the law or an authoritative body, or without whose involvement achieving the result under this Agreement is obviously impossible.

2.2.14. By entering into this Agreement, the Client confirms that they have been informed by the Contractor about the possibility of unforeseen expenses and agrees to pay them in full and within the required timeframes.

2.2.15. By agreement of the Parties, the payment of the Client's foreseeable and unforeseen expenses may be made by the Contractor on the Client’s behalf as disbursements, using the Client's funds accumulated in a special bank account of the Contractor.

2.2.16. The Client undertakes to reimburse the agreed disbursements to the Contractor paid by the Contractor in ways not mentioned in clause 2.2.13.

2.2.17. The Client is informed and agrees that all foreseeable and unforeseen expenses, including bank fees and taxes, charged by third parties, are not controlled by the Contractor under this Agreement and are non-refundable to the Client after payment, except in cases of reimbursement by the charging authority.

2.2.18. The Client acknowledges and agrees that the Contractor’s professional fee is subject to revision and may increase if, at any stage during the term of this Agreement, any of the following facts are discovered:

• The Client has a criminal record or negative administrative history (past, present, or future) that, in the Contractor’s opinion, may affect the positive assessment of the Client’s character.

• The Client has health conditions, regardless of when they arose, that, in the Contractor’s opinion, may affect the positive assessment of the Client’s health.

• The Client has a negative immigration history, including visa refusals, breaches of visa conditions, deportation, detention, or similar issues.

This applies if the Contractor was not informed by the Client, or if such a fact arises or is likely to arise during the term of this Agreement, regardless of whether the omission was intentional, due to lack of knowledge, or due to a bona fide misunderstanding by the Client.

2.2.19. The Customer acknowledges and agrees that the Contractor shall not be liable for the outcome of professional consultation and professional advice provided by the Contractor to the Customer if the Customer has provided the Contractor with incomplete, incorrect or false information or documents.

2.2.20. The provisions of clauses 2.2.18 and 2.2.19 apply to the information and documents of the Client, as well as all dependents of the Client affected by this Agreement.

2.2.21. To receive high-quality service, the Client must fulfill the following conditions:

- ensure a stable internet connection for the entire duration of the Consultation;

- exclude extraneous noise that could distract them from the subject of the conversation (street noise, crying children, screaming pets, etc.);

- have a list of questions and be prepared to write down important information.

2.2.22. A Client who fails to fulfill the conditions of paragraph 2.2.21

- is not entitled to request an extension of the Consultation;

- is not entitled to claim poor service.

​

2.3. The Contractor has the right to:

2.3.1. The Customer may refuse to provide services under this Agreement if the Customer has not paid the full agreed price for the services before the day of the scheduled consultation in accordance with the Invoice.

2.3.2. The Contractor reserves the right to refuse to provide professional advice, without issuing a refund, in the following circumstances:

• where the questions or circumstances raised by the Client fall outside the scope of the previously agreed agenda;

•  where the questions or circumstances raised by the Client are clearly unlawful, and the Contractor has informed the Client accordingly;

•  where the questions or circumstances raised by the Client, or the Client’s conduct, are offensive to the Contractor or any third party, or are likely to harm the Contractor’s business reputation or professional standing.

2.3.3. The Contractor reserves the right to refuse to provide any professional advice or additional oral or written explanations where the Client raises questions outside the scheduled Consultation time, even if such questions relate to matters previously discussed during the Consultation.

2.4. The Client has the right to:

2.4.1. Require the Contractor to properly and timely fulfill their obligations, ensuring that the quality of the services provided meets the standards typically expected for similar services.