1. Nature of the Service

1.1 The consultation service is a one-off professional consultation regarding Australian migration matters.

1.2 The consultation may include preliminary migration advice, assessment of possible visa pathways, discussion of eligibility criteria, procedural guidance, and related migration matters based on the information provided by the Client.

1.3 The consultation does not include preparation or lodgement of visa applications, correspondence with the Department of Home Affairs, appeals, or ongoing migration assistance unless separately agreed in writing under a formal Service Agreement.

1.4 Any further migration assistance following the consultation will require a separate written Service Agreement in accordance with the Migration Agents Code of Conduct.

 

2. Booking and Payment

2.1 Consultations must be booked through our website.

2.2 Full payment must be made at the time of booking using the payment platform available on our website.

2.3 By proceeding with the booking and payment, the Client accepts these Terms and Conditions and enters into a binding agreement with the Agent.

2.4 The Client may provide documents, information, and background details before the consultation. Advice provided during the consultation will be based solely on the information available to the Agent at the time of the consultation.

 

3. Consultation Format and Client Responsibilities

3.1 Consultations are conducted in English unless otherwise agreed in advance by the parties.

3.2 The Client is responsible for ensuring they sufficiently understand the English language used during the consultation or for arranging interpretation assistance at their own expense if necessary.

3.3 The Agent is not responsible for misunderstandings arising solely from the Client’s insufficient English proficiency.

3.4 Consultations may be conducted online, by video conference, telephone, or other agreed method.

3.5 The Client is responsible for:

• attending the consultation on time;

• ensuring they are in a quiet and private environment free from avoidable interruptions;

• ensuring they have a stable internet connection and functioning audio/video equipment where applicable.

3.6 The Agent reserves the right to stop, suspend, shorten, or terminate the consultation where excessive interruptions, background noise, technical issues, or disruptions caused by the Client prevent the consultation from being conducted professionally or effectively.

3.7 If the Client joins the consultation late, the consultation may still conclude at the originally scheduled finishing time. The Agent does not guarantee that the full consultation duration will be provided where the Client joins late.

3.8 The consultation may not be recorded by either party unless agreed in advance in writing.

 

4. Rescheduling, Cancellation and Refunds

4.1 Requests to reschedule must be made by email at least 24 hours before the scheduled consultation time.

4.2 Requests made less than 24 hours before the scheduled consultation may be refused or treated as a cancellation at the Agent’s discretion.

4.3 If the Client cancels the consultation before the scheduled consultation time, a refund may be issued less an administrative fee of AUD $50.

4.4 If the Client does not attend the consultation (“no show”), no refund will be provided.

4.5 Where a consultation must be rescheduled due to preventable technical failures, internet connectivity issues, or equipment problems on the Client’s side, an administrative fee of AUD $50 may apply before a new appointment is confirmed.

4.6 Refunds, where applicable, will be processed to the original payment method.

 

5. Information Provided by the Client

5.1 The Client must provide complete, accurate, and truthful information.

5.2 The Client acknowledges that advice is provided solely on the basis of the information and documents disclosed by the Client before or during the consultation.

5.3 Unless disclosed otherwise by the Client, the Agent may assume that the Client and any relevant family members:

• have no adverse character issues;

• have no significant health concerns affecting migration matters;

• have no previous visa refusals, cancellations, breaches, or adverse immigration history.

5.4 The Client must inform the Agent of any critical dates, deadlines, or time-sensitive circumstances relevant to their migration matter, including but not limited to visa expiry dates, age-related eligibility deadlines, travel dates, course commencement dates, employment deadlines, invitation expiry dates, bridging visa conditions, or any other circumstance that may materially affect migration advice or available options.

If the Client fails to disclose such information, whether intentionally, unintentionally, due to lack of knowledge, misunderstanding, oversight, or otherwise, the Agent’s advice may not take those circumstances into account, and the Agent shall not be responsible for any resulting adverse consequences.

5.5 The Agent is not responsible for adverse outcomes resulting from incomplete, inaccurate, misleading, omitted, outdated, or false information provided by the Client, whether provided intentionally, unintentionally, due to lack of knowledge, misunderstanding, oversight, or otherwise. 

 

6. Scope and Limitation of Advice

6.1 Advice provided during the consultation is based on Australian migration law, policy, and publicly available information current at the time of the consultation.

6.2 Migration legislation, policy, and processing practices may change without notice after the consultation date.

6.3 Advice provided during the consultation is current only as at the date of the consultation and may require further detailed assessment before any visa application is prepared or lodged.

6.4 The Client acknowledges that:

• migration outcomes are determined solely by the Department of Home Affairs, tribunals, and other relevant authorities;

• the Agent cannot guarantee visa grant, invitation, approval, processing times, or any particular migration outcome;

• professional fees are charged for professional time, knowledge, experience, and advice, not for a successful migration outcome.

6.5 The Agent is not responsible for decisions, delays, actions, omissions, or processing timeframes of the Department of Home Affairs, assessing authorities, tribunals, educational institutions, employers, or other third parties.

 

7. Electronic Communication, Privacy and Confidentiality

7.1 The Client agrees that communication and document exchange may occur electronically, including by email, video conferencing platforms, cloud storage services, and online booking systems.

7.2 Email communication constitutes valid written communication for matters relating to the consultation booking, administration, and follow-up correspondence.

7.3 The Client acknowledges and agrees that the Agent may use electronic communication channels and cloud-based storage systems, including platforms such as Google Drive or similar services, for the collection, transfer, processing, and storage of the Client’s personal information and documents.

7.4 The Client acknowledges that electronic communications and cloud-based storage systems may involve inherent cybersecurity risks, including unauthorised access or data breaches, despite reasonable security measures being taken.

7.5 The Agent will maintain confidentiality of the Client’s information in accordance with applicable Australian laws and the Migration Agents Code of Conduct.

7.6 The Agent will not disclose the Client’s confidential information unless:

• authorised by the Client;

• required by law;

• required by a regulatory authority or professional obligation.

 

8. File Retention

8.1 The Agent maintains client files in accordance with professional obligations and the Migration Agents Code of Conduct.

8.2 The Agent will retain consultation records and client files for a minimum period of seven (7) years from the date of the last action relating to the consultation and may destroy records after that period.

 

9. Force Majeure and Technical Issues

9.1 The Agent is not responsible for delays, interruptions, postponements, or inability to provide the consultation due to events outside the Agent’s reasonable control, including internet outages, power failures, platform outages, natural disasters, government restrictions, or other force majeure events.

Where reasonably practicable, the consultation may be rescheduled to another mutually convenient time. 

 

10. Consumer Rights and Limitation of Liability

10.1 Nothing in these Terms excludes, restricts, or modifies any rights or remedies the Client may have under the Australian Consumer Law or other applicable legislation that cannot lawfully be excluded.

10.2 To the maximum extent permitted by law, the Agent’s liability arising from or connected with the consultation service is limited to the amount paid by the Client for the consultation.

10.3 To the maximum extent permitted by law, the total aggregate liability of the Agent arising out of or in connection with the consultation service, whether in contract, tort, negligence, statute, or otherwise, shall not exceed the maximum amount recoverable under the professional indemnity insurance held by the responsible registered migration agent providing the consultation. 

 

11. Governing Law

11.1 These Terms are governed by the laws of Western Australia and the Commonwealth of Australia.

11.2 Any disputes arising from these Terms or the consultation service shall be subject to the jurisdiction of the courts of Western Australia.